Terms of delivery and return
— 01
Terms of delivery and return
Each ALMA product is made of natural precious stones, so it is unique. In this regard, if you wish to order a certain bracelet, we will book it for you with a 25% prepayment. You pay the rest upon receipt of the product. You have the right to refuse the product upon receipt, but in this case you will be charged an amount for delivery in the amount of 2500 to 4500 rubles.

In Moscow

Delivery is free of charge, the time and timing of delivery are agreed with the customer when placing an order.

Delivery in Russia

Delivery by courier service СДЭК.
The terms and cost of delivery are agreed with the customer when placing an order.
The delivery time is 09:00-19:00, Mon-Fri.
The average delivery time to major cities is indicated below, to remote and small towns or when ordering perfumes, delivery may take longer.
Delivery to the south of Russia is now carried out by land transport and takes longer than usual.

Average delivery time

3-7 days: Abakan, Arkhangelsk, Astrakhan, Barnaul, Belgorod, Birobidzhan, Blagoveshchensk, Bryansk, Veliky Novgorod, Vladivostok, Vladikavkaz, Vladimir, Volgograd, Vologda, Voronezh, Gorno-Altaysk, Grozny, Yekaterinburg, Ivanovo, Izhevsk, Irkutsk, Yoshkar-Ola, Kazan, Kaliningrad, Kaluga, Kemerovo, Kirov, Kostroma, Krasnodar, Krasnoyarsk, Kurgan, Kursk, Kyzyl, Magas, Lipetsk, Maikop, Makhachkala, Moscow, Murmansk, Nalchik, Naryan-Mar, Nizhny Novgorod, Novosibirsk, Omsk, Orel, Orenburg, Penza, Perm, Petrozavodsk, Petropavlovsk-Kamchatsky, Pskov, Rostov-on-Don, Ryazan, Salekhard, Samara, St. Petersburg, Saransk, Saratov, Smolensk, Stavropol, Syktyvkar, Tambov, Tver, Tomsk, Tula, Tyumen, Ulan-Ude, Ulyanovsk, Ufa, Khabarovsk, Khanty-Mansiysk, Cheboksary, Chelyabinsk, Cherkessk, Chita, Elista, Yuzhno-Sakhalinsk
Yakutsk, Yaroslavl up to 14 days: Anadyr, Dudinka, Palana

Payment rules

Payment cards are accepted: VISA Inc, MasterCard WorldWide, MIR.
To pay for the product with a bank card, when placing an order in the online store, select the payment method: by bank card.
When paying for an order with a bank card, the payment is processed on the bank's authorization page, where you need to enter your bank card details:
1. Card type
2. Card number,
3. the validity period of the card (indicated on the front of the card)
4. The name of the cardholder (in Latin letters, exactly as indicated on the card)
5. CVC2/CVV2 code

If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to undergo the authentication procedure. Please check with the Bank that issued your bank card for information about the rules and methods of additional identification.
The security of processing Internet payments through the bank's payment gateway is guaranteed by the PCI DSS international security certificate. Information is transmitted using TLS encryption technology. This information is not available to outsiders.
Tips and recommendations on the necessary security measures for making payments using a bank card:
1. Take care of your plastic cards the same way you take care of cash. Do not forget them in the car, restaurant, shop, etc.
2. Never give your full credit card number over the phone to any person or company
3. Always have an emergency phone number at hand for contacting the bank that issued your card, and in case of loss, contact the bank immediately
4. Enter the card details only when making a purchase. Never specify them for any other reason.