Shipping and delivery
When can I expect my order?
We usually process your order within 1-2 business days .
The expected delivery time is 4-8 business days (Monday to Saturday).
My delivery is delayed – where is my order?
Most orders are delivered within the expected delivery time. However, in rare cases, delays may occur with the shipping company.
If your order has not arrived 3 business days after the expected delivery date , please feel free to contact us at:
We are happy to help you find your package.
How much does shipping cost?
We offer free delivery on all orders .
- Processing time: 1-2 business days
- Delivery time: 4-8 business days
How can I pay?
We offer secure payment methods so you can shop with confidence.
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payments are processed securely and encrypted.
I am missing an item from my order.
Some orders are shipped in multiple packages depending on size or warehouse location.
If you are missing an item, it is probably already on its way and usually arrives within 1-3 business days .
If you have any questions, you are always welcome to contact us at:
What do I do if my order is damaged?
If your order has been damaged during transport, we are very sorry.
Please follow these steps:
- Take clear photos of the damaged item and packaging.
- Send the pictures along with your order number to support@alma-jewelry.com .
- Do not return the item until you have contacted us.
We will find a suitable solution as soon as possible.
What if I ordered the wrong item or want to return it?
If you have ordered the wrong item, it does not fit, or you have regretted your purchase, please contact us at:
We are happy to help you with the best solution.
If a return is necessary, the customer must pay the return shipping themselves.
Do you still have questions?
We will respond to all inquiries as soon as possible.
Processing & Delivery
Last order time: 00:00 (CET)
Order processing:
1-2 business days (Monday-Saturday)
Delivery time:
4-8 business days (Monday-Saturday)
Shipping:
Free delivery on all orders.
Order cancellation
You can cancel your order and receive a full refund if you contact us within 24 hours of purchase.
Contact us at:
Once the order has been shipped, it can no longer be cancelled or changed.
Order tracking
Once your order has been shipped, you will automatically receive a tracking number via email .
We recommend that you enter a correct email address at checkout so that you can easily track your package.
Change of address or phone number
If you need to change your address or phone number, please contact us as soon as possible before the order is shipped.
Once the order has been processed, unfortunately we cannot change the delivery information.
Tracking issues
If your tracking number still doesn't work, we recommend:
- To contact the shipping company directly.
- Please allow 1-4 business days as tracking information may be delayed.
In some cases, the tracking is only updated later, even though the package is already on its way.
If you still have questions, please feel free to contact us at: